Size information

● We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information within their product descriptions.

● You can find this information by clicking the 'sizing' button which will open a window displaying exact measurements in inches, how we measure our products, and how these measurements compare to international sizing charts.

● In most cases, the conversions are provided by the brands we stock and these can vary from country to country so we always advise customers to check the actual measurements in inches for clothing and accessories.

● If you require any assistance with product sizing please contact our Customer Service Team and they will be more than happy to assist you.

Do you have more sizes available?

● We can customize the size for all products, please contact us:
Mobile SMS: +1(518)507-9977


Where is my order?

If your order has not arrived when you were expecting it then please check the following:

● Check you have received a dispatch confirmation email from us.

● Check the tracking link via your dispatch confirmation email to view the most up-to-date information on the whereabouts of your parcel.

● Sign in and check your account on our website. Is your delivery address correct? Are your contact details up to date?

● Check for text messages, emails, and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.

● Check no one else residing at your address has taken receipt of your parcel.

● If you still can't locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavor to find your parcel straight away.

● All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.

There is a problem with the order I received.

● If there is an issue with your order when you receive it please contact our Customer Service Team who as soon as possible. We will do our best to resolve this issue as quickly as we can.

How do I know if my order was successful

● We will email to confirm your order has been received and is being processed. You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.


What payment method do you accept?

● We accept credit card and PayPal payment methods

How to use PayPal payment

● If you choose PayPal payment, select PayPal when checkout, you can complete the order without online payment. Please contact us when the order is complete. Tell us your order numbers and pay via PayPal


How many days it takes for an order to arrive?

All orders are processed within 2-3 days. Orders are not shipped or delivered on weekends or holidays.

Express Shipping: This way we will use the fastest shipping method. This shipping time usually takes 6 - 8 days. The total delivery time of this shipping method is 8 - 12 days.

Free Shipping: No shipping costs for this shipping method. This shipping time usually takes 15 - 20 days. The total delivery time of this shipping method is 14 - 17 days.


Can I return order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to return?

To start a return, you can contact us at service@telatapa.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SMS: +1 (518) 507-9977
Email: service@telatapa.com